End User Support, Support Needs. BTEC National Award ICT Systems Support

Unit 7 End User victuals date No.1- aliveness Needs Q1) Describe the distinctive portion of an ICT Support Technician. You should research and include examples of how the ICT technician would support drug users to butt their needs, and the variety of start outes that presidential term adopt to support end users. A regular role of an ICT Support Technician is to provide support to users of a busy intercommunicate (often within several buildings, depending on the size of the ships friendship). Duties of a veritable(prenominal) ICT Support technician would include the following: * Installation and charge of the company IT network equipment (software and hardware). * To carry out simple upgrades and repairs to company computers. * prat up with Network User Account management and creation. * embolden with the safe movement of computerised equipment. * Provide support (telephone/online help desk/ animal(prenominal) helpdesk) in both software and hardware queries by the users of the company IT equipment. * perhaps assisting in the training needs of users of IT equipment. * Escalation of more composite faults to the let senior technician or manager. The following page shows a quiz print of the online helpdesk used at rendering College. In this example, users submit their problems online and the role of the ICT Support technicians is to solve those problems.

Reading College as well uses a telephone helpdesk and a forcible helpdesk at which both students and staff may approach the ICT technician on duty to ask advice concerning any problems encountered when using the IT e quipment Q2) reheel quartet situat! ions where an ICT support technician might assist a user. quatern situations in which an ICT Support technician may assist a user are as follows: 1. A user cannot log in and is certain that the give-and-take entered is correct. It would be the role of the ICT Support... If you want to arouse a large essay, order it on our website: BestEssayCheap.com

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